html{color:#000;background:#fff}blockquote,body,code,dd,div,dl,dt,fieldset,form,h1,h2,h3,h4,h5,h6,input,legend,li,ol,p,pre,td,textarea,th,ul{margin:0;padding:0}table{border-collapse:collapse;border-spacing:0}fieldset,img{border:0}address,caption,cite,code,dfn,em,strong,th,var{font-style:normal;font-weight:400}ol,ul{list-style:none}caption,th{text-align:left}h1,h2,h3,h4,h5,h6{font-size:100%;font-weight:400}q:after,q:before{content:""}abbr,acronym{border:0;font-variant:normal}sup{vertical-align:text-top}sub{vertical-align:text-bottom}input,select,textarea{font-family:inherit;font-size:inherit;font-weight:inherit;*font-size:100%}legend{color:#000}#yui3-css-stamp.cssreset{display:none}
*{box-sizing:border-box}a{color:#4d99e0;outline:0}a:active{color:inherit}a img{border:0}a [class^=icon-]{color:inherit;text-decoration:none}b,strong{color:#000;font-weight:700}.hide{display:none}.show{display:block}.center{text-align:center}.left{text-align:left}.right{text-align:right}hr{clear:both;border:0;border-top:1px dotted #ccc;margin:30px 0;min-height:0;height:1px}hr.alt1{border-style:solid}hr.alt2{border-style:dashed}article,aside,details,figcaption,figure,footer,header,hgroup,menu,nav,section{display:block}h1,h2,h3,h4,h5,h6{font-weight:700;line-height:140%}h1{font-size:3.5em}h1,h2{margin:10px 0}h2{font-size:3em}h3{font-size:2.5em;line-height:130%}h3,h4{margin:10px 0}h4{font-size:2em}h5{font-size:1.5em;margin:10px 0}h6{font-size:1.2em;margin:10px 0 5px}p{margin:10px 0}blockquote{font-size:1.5em;line-height:1.5em;font-style:italic;margin:30px 30px 30px 0;padding:0 0 0 20px;border-left:1px solid #ccc}blockquote span{font-size:.7em;display:block}blockquote.small{font-size:1.2em}ol,ul{padding:0;margin:0 0 20px 25px}li{padding:5px 0;margin:0}ul.alt{padding:0;margin:0 0 20px}ul.alt li{list-style-type:none;border-top:1px dotted #ccc;border-bottom:1px dotted #ccc;margin:0 0 -1px;background:url(img/icon-arrow-right.png) no-repeat 5px .7em;padding-left:20px}code{border:1px solid #add8e6;padding:3px;border-radius:3px;color:#518bab}code,pre{font-family:Consolas,Andale Mono WT,Andale Mono,Lucida Console,Lucida Sans Typewriter,DejaVu Sans Mono,Bitstream Vera Sans Mono,Liberation Mono,Nimbus Mono L,Monaco,Courier New,Courier,monospace;font-size:.9em}pre{white-space:pre-wrap;white-space:-moz-pre-wrap!important;white-space:-pre-wrap;white-space:-o-pre-wrap;word-wrap:break-word;background:#fff;border-radius:5px;box-shadow:inset 0 0 7px rgba(0,0,0,.2);padding:10px;margin:0;border:1px solid #ddd}table{width:100%;margin:0 0 10px;text-align:left;border-collapse:collapse}tbody,thead{margin:0;padding:0}td,th{padding:7px 10px;font-size:.9em;border-bottom:1px dotted #ddd;text-align:left}thead th{font-size:.9em;padding:3px 10px;border-bottom:1px solid #ddd}tbody tr.last td,tbody tr.last th{border-bottom:0}table.striped tr.alt{background:#f5f5f5}table.striped thead th{background:#fff}table.striped tbody th{background:#f5f5f5;text-align:right;padding-right:15px;border-right:1px dotted #e5e5e5}table.striped tbody tr.alt th{background:#efefef}.tight td,table.tight th{padding:2px 10px}table.sortable{border:1px solid #ddd}table.sortable thead th{cursor:pointer;position:relative;top:0;left:0;border-right:1px solid #ddd}table.sortable thead th:hover{background:#efefef}table.sortable span.arrow{display:block;position:absolute;top:50%;right:5px;font-size:0;border:5px solid transparent;border-top-color:#ccc;line-height:0;height:0;width:0;margin-top:-2px}table.sortable span.arrow.up{border-color:transparent transparent #ccc;margin-top:-7px}ul.tabs{margin:10px 0 -1px;padding:0;width:100%;border-bottom:1px solid #e5e5e5;float:left;font-size:0}ul.tabs.left{text-align:left}ul.tabs.center{text-align:center}ul.tabs.right{text-align:right}ul.tabs.right li{margin:0 0 0 -2px}ul.tabs li{font-size:14px;list-style-type:none;margin:0 -2px 0 0;padding:0;display:inline-block;*display:inline;top:0;*top:1px}ul.tabs li,ul.tabs li a{position:relative;left:0;zoom:1}ul.tabs li a{text-decoration:none;color:#666;display:inline-block;padding:9px 15px;top:0;line-height:100%;background:#f5f5f5;box-shadow:inset 0 -3px 3px rgba(0,0,0,.03);border:1px solid #e5e5e5;border-bottom:0;font-size:.9em}ul.tabs li a:hover{background:#fff}ul.tabs li.current a{position:relative;top:1px;left:0;background:#fff;box-shadow:none;color:#222}.tab-content{border:1px solid #e5e5e5;background:#fff;clear:both;padding:20px;margin:0 0 40px}ul.breadcrumbs{margin:10px 0;padding:0;line-height:0;font-size:0}ul.breadcrumbs li{list-style-type:none;padding:0;line-height:100%;font-size:14px}ul.breadcrumbs li,ul.breadcrumbs li a{margin:0;display:inline-block;*display:inline;position:relative;zoom:1}ul.breadcrumbs li a{padding:5px 15px 5px 5px;font-size:.9em;background:url(img/icon-arrow-right.png) no-repeat 100%}ul.breadcrumbs li.last a{color:#333;cursor:default;text-decoration:none;background:none}ul.breadcrumbs li.last a:hover{text-decoration:none}ul.breadcrumbs.alt1{border:1px solid transparent;font-size:0}ul.breadcrumbs.alt1 li a{padding:10px 25px 10px 15px;background:url(img/breadcrumbs-bg.gif) no-repeat 100%;text-decoration:none;border-top:1px solid #efefef;border-bottom:1px solid #efefef;font-size:12px}ul.breadcrumbs.alt1 a:hover{text-decoration:underline}ul.breadcrumbs.alt1 li.first a{border-left:1px solid #efefef}ul.breadcrumbs.alt1 li.last a{background:none;border-right:1px solid #efefef}img{margin:0;padding:0;display:inline-block;position:relative;zoom:1;vertical-align:bottom}.img-wrap.align-left,img.align-left{float:left;margin:0 10px 5px 0}.img-wrap.align-right,img.align-right{float:right;margin:0 0 5px 10px}img.full-width{clear:both;display:block;width:100%;height:auto;margin:0 0 10px}div.caption{background:#f5f5f5;border:1px solid #ddd;padding:3px;max-width:100%;display:inline-block;height:auto}div.caption img{display:block;padding:0;margin:0;width:100%;height:auto}div.caption span{display:block;margin-top:3px;font-size:.8em;color:#666;padding:0 5px}.gallery a{display:inline-block;position:relative;border:1px solid #ddd;background:#fff;padding:3px;margin:5px;border-radius:5px}.gallery a img{display:block}.gallery a img,.slideshow-wrap{position:relative;margin:0;padding:0}.slideshow-inner,.slideshow-wrap{top:0;left:0;overflow:hidden;clear:both}.slideshow-inner{position:relative;border:1px solid #efefef}.slideshow{clear:both;margin:0;padding:0;width:auto;height:auto;overflow:hidden}.slideshow li{list-style-type:none;margin:0;padding:0;float:left;display:block}.slideshow img{vertical-align:bottom}.slideshow-buttons{text-align:right;margin:3px 0 0;padding:0}.slideshow-buttons li{display:inline;position:relative;top:0;left:0;line-height:100%;margin:0;padding:0}.slideshow-buttons li.current a{background:#ddd}.slideshow-buttons a{display:inline;position:relative;top:0;left:0;padding:1px 3px;margin:0 1px;line-height:100%;border:1px solid #efefef;text-decoration:none;font-size:.8em}
form{padding:0;margin:0}fieldset{margin:30px 0 20px;padding:5px 15px 15px}fieldset,legend{border:1px solid #ccc;background:#f5f5f5;border-radius:5px;position:relative;top:0;left:0}legend{padding:2px 10px;margin:0;display:block}.msie fieldset{padding-top:25px}.msie legend{position:absolute;top:-.7em;left:10px}label{display:inline-block;*display:inline;vertical-align:middle;margin:0;padding:0;position:relative;top:0;left:0;zoom:1;box-sizing:border-box}label.inline{display:inline;margin:0}label span{color:#999;font-size:.9em}label span.right{position:absolute;bottom:0;right:0;text-align:right;display:inline-block;*display:inline}label.disabled{color:#ccc}input{display:inline-block;*display:inline;vertical-align:middle;width:auto;zoom:1;margin:0;border:1px solid #ccc;font-size:1em;padding:5px 0;text-indent:5px;border-radius:5px;background:#fff;box-shadow:inset 0 1px 6px #ccc;box-sizing:border-box}.placeholder,input:-moz-placeholder,input::-webkit-input-placeholder{color:#bbb}input::-moz-focus-inner{border:0}input.disabled,input[disabled=disabled]{color:#999;background:#f5f5f5;box-shadow:inset 0 1px 2px #ddd}a.button:focus,button:focus,input[type=file]:focus,input[type=password]:focus,input[type=text]:focus,select:focus,textarea:focus{box-shadow:0 0 7px #6db9ff;border:1px solid #50b1fe;outline:none}a,a.button,button,input[type=file],input[type=text],textarea{transition:box-shadow .5s,border .5s,background .5s}input.checkbox,input.radio,input[type=checkbox],input[type=radio]{display:inline;width:auto;margin:0;padding:0;border:0;background:none;vertical-align:center;*vertical-align:top}input[type=checkbox]:focus,input[type=radio]:focus{box-shadow:0 0 5px #6db9ff;outline-color:#6db9ff}input.file,input[type=file]{box-shadow:none;border:none}select{display:inline;width:auto;margin:0;border:1px solid #ccc;line-height:100%;padding:3px;vertical-align:middle}select.disabled,select[disabled=disabled]{color:#999;background:#f5f5f5;box-shadow:inset 0 1px 2px #ddd}textarea{width:auto;height:200px;margin:0;border:1px solid #ccc;padding:5px;vertical-align:middle;font-family:inherit;font-size:.9em;border-radius:5px;box-shadow:inset 0 1px 6px #ccc;box-sizing:border-box}input[class*=col_],label[class*=col_],select[class*=col_]{float:none;display:inline-block;*display:inline;margin-bottom:0;*margin-left:.5%;*margin-right:.5%}form.vertical label{display:block}form.vertical input,form.vertical select,form.vertical textarea{width:100%;display:block;margin-bottom:10px}form.vertical .chzn-choices,form.vertical .chzn-container{display:block;margin-bottom:10px}form.vertical input.checkbox,form.vertical input.radio,form.vertical input[type=checkbox],form.vertical input[type=radio],form.vertical label.inline{display:inline;width:auto;margin:0}label.error{color:red}input.error,select.error{border:1px solid red}.notice{border:1px solid gold;background:#ffffe0;padding:10px 20px 10px 40px;margin:10px 0;border-radius:5px;color:#deae00;line-height:120%;vertical-align:center;text-shadow:0 1px hsla(0,0%,100%,.5);position:relative;top:0;left:0;clear:both}.notice.error{border:1px solid red;background:pink;color:red}.notice.success{border:1px solid green;background:#90ee90;color:green}.notice i[class^=icon-]{position:absolute;top:50%;left:.8em;margin-top:-.6em}.notice a[class^=icon-remove],.notice a[class^=icon-remove]:active,.notice a[class^=icon-remove]:visited{font-size:12px;position:absolute;top:5px;right:5px;color:inherit;margin-top:0;left:auto}
.grid{max-width:1220px;margin:0 auto;padding:0 2em}.grid.flex{width:100%;max-width:100%;padding:2em}.row{display:block;overflow:hidden;clear:both}[class*=col_].alpha{margin-left:0}[class*=col_].omega{margin-right:0}.col_1{width:6.6666666666667%}.col_2{width:15%}.col_3{width:23.333333333333%}.col_4{width:31.666666666667%}.col_5{width:40%}.col_6{width:48.333333333333%}.col_7{width:56.666666666667%}.col_8{width:65%}.col_9{width:73.333333333333%}.col_10{width:81.666666666667%}.col_11{width:90%}.col_12{width:98.333333333333%}[class*=col_]{margin:.5em .83333333333333%;float:left;display:block}.grid img{max-width:100%;height:auto}.clear{overflow:hidden}.clear,.clearfix:after{clear:both;display:block;visibility:hidden;width:0;height:0}.clearfix:after{content:" ";font-size:0;line-height:0}* html .clearfix,:first-child+html .clearfix{zoom:1}[class*=col_].visible{background:#eee;border:1px dotted #ccc}@media (min-width:1024px) and (max-width:1280px){.grid{max-width:1024px}.show-desktop{display:block}.hide-desktop,.show-tablet{display:none}.hide-tablet{display:block}.show-phone{display:none}.hide-phone{display:block}}@media (min-width:768px) and (max-width:1024px){.grid{max-width:768px}.show-desktop{display:none}.hide-desktop,.show-tablet{display:block}.hide-tablet,.show-phone{display:none}.hide-phone{display:block}}@media (min-width:480px) and (max-width:768px){.grid [class*=col_]{float:none;width:auto;clear:both;display:block}.grid [class*=col_] [class*=col_]{margin-left:0;margin-right:0;width:100%}.grid{max-width:480px}.show-desktop{display:none}.hide-desktop,.show-tablet{display:block}.hide-tablet,.show-phone{display:none}.hide-phone{display:block}}@media (max-width:480px){.grid [class*=col_]{float:none;width:auto;clear:both;display:block}.grid [class*=col_] [class*=col_]{margin-left:0;margin-right:0;width:100%}.grid{max-width:100%}.show-desktop{display:none}.hide-desktop{display:block}.show-tablet{display:none}.hide-tablet,.show-phone{display:block}.hide-phone{display:none}}
a.btn,a.btn:visited,a.button,a.button:visited,button,input[type=button],input[type=reset],input[type=submit]{position:relative;top:0;left:0;margin:0;padding:10px 15px;line-height:100%;border-radius:5px;cursor:pointer;width:auto;overflow:visible;font-weight:400;font-size:14px;text-shadow:0 1px 0 #fff;color:#666;text-decoration:none;vertical-align:middle;box-sizing:border-box;display:inline-block;*display:inline;zoom:1;border:1px solid #ccc;background-image:linear-gradient(180deg,#fcfcfc,#e0e0e0);background:linear-gradient(top,#fcfcfc,#e0e0e0)}a.btn:active,a.btn:visited:active,a.button:active,a.button:visited:active,button:active,input[type=button]:active,input[type=reset]:active,input[type=submit]:active{box-shadow:inset 0 3px 5px rgba(0,0,0,.2),inset 0 -10px 20px rgba(0,0,0,.07)}.disabled:active,button[disabled]{box-shadow:none}button,input[type=button],input[type=reset],input[type=submit]{*padding:7px 15px}a.btn.small,a.button.small,button.small{font-size:.8em;padding:5px 10px}a.btn.large,a.button.large,button.large{font-size:1.3em;padding:10px 20px}a.btn.disabled,a.button.disabled,button.disabled{color:#ccc;cursor:default;background:#efefef}a.btn.disabled:hover,a.button.disabled:hover,button.disabled:hover{border:1px solid #ccc;background:#efefef}a.btn:hover,a.button:hover,button:hover,input[type=button]:hover,input[type=reset]:hover,input[type=submit]:hover{border:1px solid #bbb;background:#fcfcfc;background:-o-linear-gradient(top,#fcfcfc 0,#ededed 100%);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#fcfcfc",endColorstr="#ededed",GradientType=0);background:linear-gradient(top,#fcfcfc,#ededed)}ul.button-bar{margin:0;border:0;background:0}ul.button-bar,ul.button-bar li{display:inline-block;*display:inline;padding:0;font-size:0;position:relative;top:0;left:0;zoom:1}ul.button-bar li{margin:0 -1px 0 0;line-height:100%;border:1px solid #ccc;background:#fcfcfc;background:-o-linear-gradient(top,#fcfcfc 0,#e0e0e0 100%);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#fcfcfc",endColorstr="#e0e0e0",GradientType=0);background:linear-gradient(top,#fcfcfc,#e0e0e0)}ul.button-bar li a{margin:0;display:inline-block;*display:inline;padding:7px 10px;position:relative;top:0;left:0;zoom:1;font-weight:400;font-size:14px;text-shadow:0 1px 0 #fff;color:#666;text-decoration:none;vertical-align:middle;line-height:100%;border-left:1px solid #fff}ul.button-bar li.first,ul.button-bar li.first a{-moz-border-radius-bottomleft:5px;-moz-border-radius-topleft:5px;-webkit-border-bottom-left-radius:5px;border-top-left-radius:5px;border-bottom-left-radius:5px;-moz-background-clip:content-box;-webkit-background-clip:border;background-clip:content-box}ul.button-bar li.last,ul.button-bar li.last a{-moz-border-radius-bottomright:5px;-moz-border-radius-topright:5px;-webkit-border-bottom-right-radius:5px;border-top-right-radius:5px;border-bottom-right-radius:5px;-moz-background-clip:content-box;-webkit-background-clip:border}ul.button-bar li a:hover{background:#fcfcfc;background:-o-linear-gradient(top,#fcfcfc 0,#ededed 100%);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#fcfcfc",endColorstr="#ededed",GradientType=0);background:linear-gradient(top,#fcfcfc,#ededed)}ul.button-bar li a:active{box-shadow:inset 0 3px 5px rgba(0,0,0,.2),inset 0 -10px 20px rgba(0,0,0,.07);border-left:1px solid #ccc}.pill{border-radius:200em}.pop{box-shadow:0 1px 5px rgba(0,0,0,.2)}.inset{box-shadow:inset 0 1px 3px rgba(0,0,0,.3)}.square{border-radius:0}a.btn.orange,a.button.orange,button.orange,input[type=button].orange,input[type=reset].orange,input[type=submit].orange{text-shadow:0 -1px 0 #fc730a;color:#fff;border:1px solid #fc730a;background:#ffa84c;background:linear-gradient(top,#ffa84c,#ff7b0d);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#ffa84c",endColorstr="#ff7b0d",GradientType=0)}a.btn.orange:hover,a.button.orange:hover,button.orange:hover{text-shadow:0 1px 0 #fc730a;border:1px solid #fc730a;background:#f9bf4a;background:linear-gradient(top,#f9bf4a,#f9b509);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#f9bf4a",endColorstr="#f9b509",GradientType=0)}a.btn.blue,a.button.blue,button.blue,input[type=button].blue,input[type=reset].blue,input[type=submit].blue{text-shadow:0 -1px 0 #1d6dc1;color:#fff;border:1px solid #1d6dc1;background:#7abcff;background:-o-linear-gradient(top,#7abcff 0,#60abf8 44%,#4096ee 100%);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#7abcff",endColorstr="#4096ee",GradientType=0);background:linear-gradient(top,#7abcff,#60abf8 44%,#4096ee)}a.btn.blue:hover,a.button.blue:hover,button.blue:hover{text-shadow:0 1px 0 #1d6dc1;border:1px solid #1d6dc1;background:#9bcdff;background:linear-gradient(top,#9bcdff,#86c0fa 44%,#6eb0f2);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#9bcdff",endColorstr="#6eb0f2",GradientType=0)}a.btn.pink,a.button.pink,button.pink,input[type=button].pink,input[type=reset].pink,input[type=submit].pink{text-shadow:0 -1px 0 #ef0251;color:#fff;border:1px solid #ef0251;background:#ff5db1;background:linear-gradient(top,#ff5db1,#ef017c);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#ff5db1",endColorstr="#ef017c",GradientType=0)}a.btn.pink:hover,a.button.pink:hover,button.pink:hover{text-shadow:0 1px 0 #ef0251;border:1px solid #ef0251;background:#ffa9d5;background:linear-gradient(top,#ffa9d5,#fe70b9);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#ffa9d5",endColorstr="#fe70b9",GradientType=0)}a.btn.green,a.button.green,button.green,input[type=button].green,input[type=reset].green,input[type=submit].green{text-shadow:0 -1px 0 #669e00;color:#fff;border:1px solid #669e00;background:#8fc400;background:linear-gradient(top,#8fc400,#6ba500);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#8fc400",endColorstr="#6ba500",GradientType=0)}a.btn.green:hover,a.button.green:hover,button.green:hover{text-shadow:0 1px 0 #669e00;border:1px solid #669e00;background:#c6e278;background:linear-gradient(top,#c6e278,#a7d32c);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#c6e278",endColorstr="#a7d32c",GradientType=0)}a.btn.red,a.button.red,button.red,input[type=button].red,input[type=reset].red,input[type=submit].red{text-shadow:0 -1px 0 #b21203;color:#fff;border:1px solid #b21203;background:#e53c16;background:linear-gradient(top,#e53c16,#cf0404);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#e53c16",endColorstr="#cf0404",GradientType=0)}a.btn.red:hover,a.button.red:hover,button.red:hover{text-shadow:0 1px 0 #b21203;border:1px solid #b21203;background:#ee6a4c;background:linear-gradient(top,#ee6a4c,#fb2121);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#ee6a4c",endColorstr="#fb2121",GradientType=0)}
html{background-color:#e2e2e2}body{font-family:arial,sans-serif}a{text-decoration:none}h1{font-size:24px;font-weight:700}h1,h2{color:#000}h2{font-size:23px}h3{font-size:16px}h3,h4{color:#000;font-weight:700}h4{font-size:22px}td,th{border-bottom:none;font-size:.9em;padding:7px 10px;text-align:left}th{font-weight:700}form.vertical label{display:block;margin-bottom:8px}hr{margin:19px 0}label{-moz-box-sizing:border-box;display:inline-block;left:0;margin:0;padding:0;position:relative;top:0;vertical-align:middle}#access-form,#contact-form,#ticket-note,.support-form{margin:15px 0 0 25px}#captcha{float:right}.captcha-items{float:right;margin-bottom:14px}#captcha-text{text-align:right;padding:0;font-size:12px;float:left;width:146px}#recaptcha-input,.submit-button{float:right}table{margin:10px}#wrapper{width:1045px;margin:0 auto;position:relative}#grey-bar{width:100%;height:95px;background-image:url(/images/support/gray-bar.gif);background-repeat:repeat-x;position:relative}#top-nav{width:1045px;margin:0 auto;display:flex;justify-content:center}#logo{width:316px;height:118px;float:left;margin-left:40px;background-image:url(/images/support/lti-logo-background.jpg)}#logo p{color:#a1a1a1;font-size:10px}#help-text,#logo p{text-transform:uppercase;text-align:center}#help-text{color:#009bf3;font-size:18px;font-weight:700;margin-top:66px}#header{width:1045px;margin:0 auto;height:291px}#nav{width:511px;height:118px;margin-left:0;background-color:#009cf3;background-image:url(/images/support/support-nav-background1.jpg);background-repeat:repeat-x}#nav a{display:block}.nav-text{color:#009bf4;font-size:9px;margin:0 auto;text-transform:uppercase}#faq-text,.nav-text{text-align:center}#tech-text{width:65%;margin:0 auto;bottom:9px;left:50px}#billing-text{width:75%;left:26px;bottom:9px}.nav-button{height:110px;font-size:8px;text-align:center;width:100%}.nav-button img{margin:0 auto;position:relative}#cancel-button{height:110px;font-size:8px;text-align:center;width:100%}#cancel-button img{margin:0 auto;position:relative}#cancel-text{text-align:center}#tech-desc{width:335px;height:160px;position:relative;float:right;top:47px;right:279px}#left-heading,#right-heading{width:347px;height:63px;float:left}#left-heading h2{color:#fff;margin:15px 0 0 37px}#right-heading h2{margin:15px 0 0 42px}#sidebar{width:337px;float:left;margin-left:23px;background-color:#ddd;min-height:800px}#right-side{float:right;background-color:#fff;margin-right:9px;width:675px;min-height:800px}#sidebar-support{background-color:#d2d2d2;width:100%;height:330px}.sidebar-box{width:100%;height:113px}.sidebar-icon{float:left;margin-left:14%;margin-top:6.25%;width:71px}.sidebar-info{float:left;margin-top:19px}.info-bits{font-size:13px;color:#666}.sidebar-info h3{margin-bottom:6px}.clear{clear:both}.blue-text,.blue-text a{color:#0c8cd5}.blue-text a{text-decoration:none}.vert-border{width:2px;height:86px;background-image:url(/images/support/vert-border.gif);float:left;margin:10px 37px 0}.faq-box{width:607px;background-color:#f3f3f3;border:1px solid #e7e9eb;margin:20px;font-size:18px;color:#000;position:relative;padding:15px}.faq-box img{position:relative;padding-right:15px;float:left}.menu{margin:0 0 0 50px;padding:20px 0 0}.faq-question,.menu{cursor:pointer}.menu-title{color:#008cdc;font-weight:700;margin:10px 0}.menu-title a{color:#008cdc;text-decoration:none}.menu-title a:hover{color:#898b91}.faq-body,.menu-body{display:none;font-size:12px;padding:5px 0 15px;color:#000}.menu-body a{display:block;position:relative}.grey-border{border-bottom:1px solid #8c8c8c}.white-border{border-top:1px solid #fff}#content{width:1045px;min-height:844px;background-image:url(/images/support/content-background.gif);background-repeat:repeat-y;background-position:22px 154px;display:table}#content-bottom{margin:0 auto;height:5px;background-color:#d0d0d0;border-top:2px solid #a7a7a7;border-bottom:2px solid #c3c3c3;position:relative;width:1017px;left:7px}.faq-body{width:535px;color:#707070;margin-left:41px}.tos{width:292px;background-color:#f3f3f3;border:1px solid #fff;outline:1px solid #e7e9eb;margin:20px 0 25px 20px;color:#000;padding:8px;float:left;height:150px}.tos p{color:#707070;font-size:12px}#footer-nav{width:85%;text-align:center;margin:10px auto;font-size:12px;color:#afafaf}#footer-nav a{float:left;text-decoration:none;color:#afafaf;margin:2px 0}#footer-nav a:hover{color:#707070}#home{margin-left:25px!important}.delimiter{padding:0;float:left;margin:2px 5px}#copyright{float:left;width:132px;margin-top:3px}#site-map{width:45%;margin:0 auto}#footer{width:853px;margin:10px auto 100px}#footer p{margin:0;padding:10px 0}#sub-footer{width:942px;margin:0 auto;text-align:left;line-height:18px}#sub-footer a{color:#818080;font-size:12px;text-decoration:none}#sub-footer a:hover{color:#fff}.arrow{width:26px;height:26px;background-image:url(/images/support/arrow-sprite.png);background-repeat:no-repeat;background-position:0;margin-right:15px;float:left}.down-arrow{background-position:-26px}#errormsg{width:75%;margin:16px 0 15px 22px;color:#fb000e}.lookup-submit{float:right;margin-right:183px!important}.lookup-table{width:90%;margin:9px}.view-tix{float:right}#captcha-area{float:right;font-size:12px;padding:0;text-align:right;width:66%;margin-right:40px}#refresh{width:32px;height:32px;color:#fff}.cancel-area{width:85%;margin:0 auto;font-size:12px}#cancel-img{width:572px;margin:0 auto}.left{float:left}.right{float:right}#cancel-heading{margin-left:80px}#cancel-selection{margin:10px 0 0 56px}#cancel-support .icon,#faq-support .icon,#forgot-password .icon,#tech-support .icon{background-image:url(/images/support/support-icons.png);background-repeat:no-repeat;width:54px;height:55px;margin:5px auto 0}#faq-support .icon{background-position:0 -55px}#tech-support .icon{background-position:0 0}#cancel-support .icon{background-position:0 -110px}#forgot-password .icon{background-position:0 -165px}#faq-support{height:108px!important;float:left;width:180px;border-right:1px solid #e6e4e5}#tech-support{border-right:1px solid #e6e4e5}#cancel-support,#forgot-password,#tech-support{width:165px;height:108px!important;float:left;border-left:1px solid #b7b7b7}#forgot-password{border-right:1px solid #e6e4e5}.large-text{text-shadow:1px 2px 1px #fff;color:#5c5c5c;font-size:18px;font-weight:800;margin:5px 0}#cancel-desc,.form-desc{font-size:12px;margin-left:25px;text-align:left}#cancel-desc{margin-top:33px}#submit-anchor{margin:10px 24px 0 15px}.alerts strong{color:#fff}.alerts p{margin:0;padding:0}.alert-message.danger,.alert-message.danger:hover,.alert-message.error,.alert-message.error:hover,.alert-message.info,.alert-message.info:hover,.alert-message.success,.alert-message.success:hover{color:#fff}.alert-message .close{font-family:Arial,sans-serif;line-height:18px}.alert-message.danger,.alert-message.error{background-color:#c43c35;background-repeat:repeat-x;background-image:-khtml-gradient(linear,left top,left bottom,from(#ee5f5b),to(#c43c35));background-image:linear-gradient(top,#ee5f5b,#c43c35);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#ee5f5b",endColorstr="#c43c35",GradientType=0);text-shadow:0 -1px 0 rgba(0,0,0,.25);border-color:#c43c35 #c43c35 #882a25;border-color:rgba(0,0,0,.1) rgba(0,0,0,.1) rgba(0,0,0,.25)}.alert-message.success{background-color:#57a957;background-image:-khtml-gradient(linear,left top,left bottom,from(#62c462),to(#57a957));background-image:linear-gradient(top,#62c462,#57a957);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#62c462",endColorstr="#57a957",GradientType=0);border-color:#57a957 #57a957 #3d773d;border-color:rgba(0,0,0,.1) rgba(0,0,0,.1) rgba(0,0,0,.25)}.alert-message.info,.alert-message.success{background-repeat:repeat-x;text-shadow:0 -1px 0 rgba(0,0,0,.25)}.alert-message.info{background-color:#339bb9;background-image:-khtml-gradient(linear,left top,left bottom,from(#5bc0de),to(#339bb9));background-image:linear-gradient(top,#5bc0de,#339bb9);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#5bc0de",endColorstr="#339bb9",GradientType=0);border-color:#339bb9 #339bb9 #22697d;border-color:rgba(0,0,0,.1) rgba(0,0,0,.1) rgba(0,0,0,.25)}:root .alert-message{border-radius:0 \0 }.close{float:right;color:#000;font-size:20px;font-weight:700;line-height:13.5px;text-shadow:0 1px 0 #fff;filter:alpha(opacity=25);-khtml-opacity:.25;-moz-opacity:.25;opacity:.25}.close:hover{color:#000;text-decoration:none;filter:alpha(opacity=40);-khtml-opacity:.4;-moz-opacity:.4;opacity:.4}.alert-message{font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px;position:relative;padding:7px 15px;color:#404040;background-color:#eedc94;background-repeat:repeat-x;background-image:-khtml-gradient(linear,left top,left bottom,from(#fceec1),to(#eedc94));background-image:linear-gradient(top,#fceec1,#eedc94);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#fceec1",endColorstr="#eedc94",GradientType=0);text-shadow:0 -1px 0 rgba(0,0,0,.25);text-shadow:0 1px 0 hsla(0,0%,100%,.5);border:1px solid rgba(0,0,0,.1);border-bottom-color:rgba(0,0,0,.25);border-radius:4px;box-shadow:inset 0 1px 0 hsla(0,0%,100%,.25);width:95%;margin:10px auto 0}.alert-message .close{margin-top:0}.alert-message a{font-weight:700;color:#404040;text-decoration:none}.alert-message.danger p a,.alert-message.error p a,.alert-message.info p a,.alert-message.success p a{color:#fff}.alert-message p a:hover{text-decoration:underline}.alert-message p{margin-bottom:0}